Understanding Customs Clearance Software

What is Customs Clearance Software?

Customs clearance software refers to freight forwarding software otherwise referred to as customs brokerage software that makes it possible for logistics providers to streamline and simplify complex import and export processes while ensuring compliance with ever-changing regulations and tariffs.

Key Features and Functions of Modern Customs Clearance Software

Some of the key features of modern customs clearance software include.

  1. Multilingual interface – You can switch between different languages with just a click since logistics often involve international and cross-border trade.
  2. Multi-currency conversions – Makes it possible to do payment settlements, and generate invoices and bills, and exchanges without worry about multicurrency transactions.
  3. Jobs Modules – Schedule and create jobs quickly in addition to having related documents such as packing item details, house waybills, multicurrency details, and truck and air waybills fast.
  4. Visibility – Full-time access to everyday compliance, transportation operations, and documentation through live status updates, shipment tracking, and more.
  5. Data Sharing with Branches and Agencies – Centralized data storage that is accessible to branches, agencies, and the head office in real-time.
  6. Cross-Platform User Interface – Most customs clearance software can be accessed from different devices such as desktop applications, PDAs, and phones and on different operating systems such as Windows, iOS, and Linux.
  7. Alert Engine – Users can set alerts at any desired point of the shipment or workflow. Alerts will be issued if any assigned task is missed or delayed.
  8. Automated Documents Generation – Customs software eases operations by automating documents and paperwork receiving and issuing.
  9. Audit Trail – Since data is centralized it is easily accessible and the logs and modifications can be easily accessed by critical people involved in a business.

Some of the functions of customs software include:

  1. Streamlining logistics and supply chain processes.
  2. Considering future changes and account scalability
  3. The easy tracking and access for full transparency
  4. Ensuring compliance with local regulations and customary laws
  5. Providing infrastructure to ensure the digital security of information provided.
  6. Seamless integration with Enterprise Resource Planning (ERP) software
  7. Providing easy-to-use and easily customizable solutions
  8. Providing access to up-to-date legal compliance data

With these features, customs management software makes it easier to process customs declarations, enforce regulations, process payments and fees, manage logistics, provide analytics and data, improve accuracy and efficiency, improve transparency, enhance integration with logistics and customs declaration systems, ensure compliance with regulations, and ease the processing of payments and fees such as taxes, duties, and tariffs.

The Role of Customs Clearance Software in Global Business Expansion
How Customs Clearance Software Simplifies International Trade

Customs can be one of the biggest bottlenecks in international business expansion. As such, making use of customs clearance software makes a lot of sense as they play a critical role in simplifying international trade that includes:

  1. Centralization of Customs Clearance – The right software provides specific or general procedures across countries thus providing critical information for a range of business processes which can then be automated or even eliminated.
  2. Flexible Modular System – Most customs brokerage software comes with easy-to-use modules that are highly customizable making them easy to integrate into everyday business operations seamlessly.
  3. Seamless Integration – With many companies making use of ERP software, you can reduce costs and risks by using customs software, which provides backup for a lot of business data related to processes, products, and partners.
  4. Transparency – Using a single application you can keep track of customs procedures for your entire business, which provides easy access and unified reporting from just about anywhere on the globe.
  5. Up-to-Date Legal Compliance Data -Custom software solutions provide access to up-to-date data on legal compliance so that businesses can stay abreast of the minefield of varying regulations and changes.
  6. Use it Anywhere, Anytime – Customs software is usually cloud-based applications that can be accessed from just about anywhere and on any device with an internet connection.

Tackling Global Trade Regulations and Compliance with Software Solutions

E-commerce clearance software helps companies to comply with global trade regulations and collaborate with trade partners. They do this as they usually integrate seamlessly with electronic data interchange (EDI) software, supply chain suites, and purchasing software.

Some of the things that make compliance easier while using customs software include:

  1. Customs filing – they connect with government systems to make filing customs declarations easier and more accurate.
  2. Classifications – Custom software can easily classify complex products accurately making life simpler when dealing with unique systems from different countries.
  3. Origin Calculations – Easy determination of tariffs, quotas, or preferential treatment which the software can calculate efficiently and quickly.
  4. Export Controls – A good customs solution makes it easier to comply with export controls and any restrictions on trade and industry.
  5. Data Analytics – Advanced data analytics can offer critical insights into emerging opportunities, trends, patterns, and potential problems.

Case Studies: Successful Global Expansion with Customs Clearance Software

Evolve Supply Chain Solutions LLC

Evolve Supply Chain Solutions is a company that provides a global fulfillment solution where they help their international partners get their products from the manufacturing plants, across borders, and to customers across the globe.

As such, they provide the complete product that can include customs clearance, air freight, pick and pack, and warehousing.

The biggest challenge was that the customs broker software providers they were using to speed up their operations before Customs City used manual, complicated, and very time-consuming processes.

Moreover, communication was slow and customs filing processes were very opaque and hard to access most of the time.


Things started looking up for Evolve when they contracted Customs City Global Solutions and began making use of the all-in-one eCommerce clearance software.

Using Custom City’s eCommerce software, they have been able to grow their direct-to-consumer business faster, become more profitable, and achieve greater Customs Compliance.

This has been achieved mainly because the customs city software allowed them to work with its huge network of CFS warehouses and customs brokers, a more streamlined customs clearance process, and 24/7 access to the clearance process which makes it easier to flag errors.

Some of the benefits accrued include:

  1. Cost-effectiveness – Customized plans for high-volume shipments.
  2. A huge partner network of customs warehouses and customs broker companies.
  3. 24/7 Web-Based Access – Evolve has unlimited access to the entire customs clearance process and the Customs City support team.
  4. Smooth and Short Onboarding Process – The onboarding process is easy and quick.
  5. No additional Setup or Infrastructure costs – Customs City deploys and maintains the system which means Evolve saves on expensive network and infrastructure costs.
  6. No Limit on Submission and Upload – The eCommerce solution is designed for high-volume transactions and does not have any limitations.


By shifting to customs clearance software Evolve Supply Chain Solutions has been able to save at least 30% on warehousing, custom clearance costs & time. They have also been able to get much more control over their processes allowing them to overcome myriad international hurdles and grow their business.

Great Way Trading & Transportation, Inc

Great Way Trading & Transportation is a company that offers third-party and fourth-party logistics that include customs brokerage, marketing research, freight forwarding, trading escrow, and related services.

With offices everywhere from Shenzhen to Shanghai, Beijing, Vancouver, New York, and San Francisco among many others, it is a premier commerce channel promoting transportation and trade between China and the US and North America and Asia.

The biggest challenge the company faced was how to speed up the submission and uploading of high-volume eCommerce Section 321 shipments with a solution that provided 24.7 web-based access and real-time visibility.

Before switching to Customs City end to end solution, they tried different vendors and found their manual systems and customs duty management software laborious and time-consuming, while others were simply hard to understand and too complicated.

The Solutions

To make it possible for Great Way to process high-volume shipments they needed a custom software solution that was cost-effective, quick to process, and intuitive to use.

This is where Customs City came up with an end-to-end web-based solution that comprises both Type 86 and AMS Air that makes it easier for Great Way to upload and submit 5 to 10 thousand shipments using one file all at once.

Great Way can also easily access customs information and the entire process 24/7 in addition to being able to validate a ton of data including HTS codes.

This saves a lot of time and reduces significant delays as the software can instantly flag errors so that they can be fixed on the spot thus saving not only time but also enhancing customs compliance and efficiency of all processes involved.

Some of the benefits accrued include:

  1. Cost-effectiveness – Customized plans for high-volume shipments.
  2. Increased Accuracy and Efficiency – Type 86 and AMS Air data can be submitted and uploaded easily using one CSV or Excel file.
  3. 24/7 Web-based access – The company can access its records and the system at any time and from any location as long as they have internet access.
  4. Smooth and short onboarding process – Since it is web-based technology the software can be implemented within a day and requires minimal testing and training.
  5. No additional setup or infrastructure costs – The system is maintained and hosted by Customs City, allowing Great Way to save money on the deployment of infrastructure and integration.
  6. No limit on submission and upload – The system is made to process high volumes with no limitations and can be customized for all manner of e-commerce transactions.


Making use of Custom City’s Type 86 and AMS Air Customs Compliance System Great Way Trading and Transportation has saved 50% in time spent on manual labor-intensive tasks while improving compliance processes.

Challenges Implementing Customs Clearance Software

When it comes to the implementation of customs clearance software, there are all manner of challenges.

Even though customs clearance software comes with many benefits such as increased productivity, cost savings, and efficiency, implementation of new software can be daunting for many organizations.

The Hurdles of Integration: Existing Processes and Systems

1.      Data Integrity

For many businesses, the implementation of customs software will require the migration of data from legacy systems to new ones. One of the most critical elements of migration is how to maintain data integrity.

 As such, it is important for the experts performing the migration to understand which data cannot and which can be translated across systems. If not, enough care is taken during migration, an organization could lose critical customer data.

To deal with this problem, the experts At Customs City examine customer systems in detail to understand the level of interoperability. This ensures that all data will then be secured, privacy standards are upheld, and no critical data is left behind or lost during the migration.

During the implementation phase, the team continues to verify the integrity of data alongside a member of the organization to moderate and ensure that all requirements are met.

  1. Lack of Preparedness Among Employees


Employees and the project team who are used to legacy systems may be very resistant to moving to new customs clearance systems. They may be happy with existing systems and not interested in learning new processes.

To help with this Customs City usually provides vendor support during the first few weeks of the rollout. The team of experts also provides 24/7 support for the lifetime of the contract so that they can deal with any usability challenges and offer solutions.

Overcoming Initial Complexity and Setup Costs

The initial setup cost of software as a service is usually lower than the equivalent enterprise software. To overcome initial setup costs, SaaS vendors such as Customs City usually price their software on usage parameters.

The Customs City end-to-end solution can be charged on customized parameters such as number of users using the application, units of value, per transaction among many other customizations depending on the organization’s need.

To deal with initial complexity, software vendors typically oversee the implementation of the software and maintain open lines of communication either for a set time or for the life of the contract (The latter is the case for Customs City).

Customs City provides vendor support and an expert team that answers all questions and provides support and expertise where needed and usually works alongside the IT department of client organizations to quickly resolve any issues.

Future Trends: What’s Next for Customs Clearance Software?

Customs clearance software is the future of customs clearance.

They are now used to gain competitive advantage by organizations that are looking to speed up the processing of information, encourage compliance, focus on specific target consignments, control manual labor costs, and improve the timeliness and quality of data on external trade.

Leveraging AI and Machine Learning in Customs Clearance

In artificial intelligence, the most advanced Large Language Models such as Google’s BERT and OpenAI’s GPT-4 have made significant strides.

They have brought a new era of innovation that is useful for streamlining customs operations, expediting international trade, and bolstering security.

Adopting large language models in customs can change operations and particularly document processing in customs.

LLMs can efficiently extract pertinent information, classify various forms, and offer multilingual support to streamline the handling of large volumes of paperwork in cross-border trade.

Moreover, LLMs are poised to enhance collaboration and communication between customs agencies and their international counterparts.

They facilitate real-time language translation and can also generate and summarize reports resulting in a more efficient and collaborative customs ecosystem.

Lastly, LLMs are critical in supporting informed decision-making and risk assessment. They can identify trends and patterns which could otherwise be hard to make sense of particularly when analyzing vast datasets.

Ultimately, AI can generate actionable recommendations and insights making it possible for customs officials to make data-driven decisions to facilitate legitimate trade and bolster security.

The Impact of Blockchain Technology on Future Customs Processes

There are many applications of blockchain technology that could significantly improve the security and efficiency of customs procedures and processes.

  1. First, Blockchain technology could help to simplify the customs process as it provides an efficient, transparent, and secure way of managing data. By making use of blockchain, customs agencies can securely share and store pertinent data such as shipment status, product information, and customs declarations making it easier to keep track of shipments.
  2. Second, blockchain can be very effective at enhancing the security of customs procedures and processes. By making use of distributed ledger systems, customs agencies will be able to store data in an immutable and secure format so that they can prevent and monitor any potentially illicit or fraudulent activities.
  3. Third blockchain technology can reduce costs typically associated with customs procedures and processes. By making use of blockchain it would take less time to process shipments and data would be shared and stored in a more efficient and secure way.
  4. Finally, blockchain could enhance the transparency of customs procedures and processes, it can provide an immutable and secure record of all customs-related activities thus providing full accountability and visibility.

Conclusion: Embracing Software for Successful Global Business

Going forward software is sure to get even more important in customs procedures and processes. Many customs organizations are shifting to customs clearance software due to the many competitive advantages on offer.

The Strategic Importance of Customs Clearance Software

Customs clearance software is critical for customs and cross-border trade as it is now used in speeding up information processing, ensuring accurate application and interpretation of tariff laws, encouraging compliance by traders, focusing on specific target consignments, and improving the timeliness and quality of data.

Preparing for the Future: Embracing Technology in Global Trade

While technology has been impacting global trade at multiple levels, technology and its impact on international trade have resulted in higher speeds of transactions, lower costs, and the trading of new services and products.

It has also resulted in reduced transactional costs, positive environmental outcomes, and the inclusion of smaller players in the international trade system.

By embracing technology, businesses involved in international trade can enhance their operations which will make it possible to expand their footprint across the world while still maintaining or improving efficiency while also reducing costs.

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